Refund policy

RETURN POLICY

A 30-day return is offered.

FREE SHIPPING ON ALL ORDERS.

NOTE: Free engraving for name jewelry.

How to return:

Contact us within 30 days of receiving the product, and let us know that you wish to return it. You can do this through our contact form or by writing to info@brilliante.no
Request a return label and send the item back by mail to the address listed on the return label.
The return is traceable using the return label that is attached to the package.
Please note that Brilliante Jewelry is not responsible for items that are lost during the return shipping process. Please keep the shipping receipt in case your package goes missing.
Pack the item securely. It is your responsibility to ensure that the package arrives at the return address.
You will receive an email confirmation as soon as we have received the return, and the amount you have credited with us will be refunded to you.

NOTE: NAME JEWELRY - PERSONALLY CUSTOMIZED JEWELRY CANNOT BE RETURNED OR EXCHANGED. THIS IS A MADE-TO-ORDER ITEM.

EXCEPTION: If the products are damaged or if there has been an incorrect delivery, you are entitled to make a complaint. You will then receive a full refund.

DEFECTIVE ITEM

If the item is defective upon arrival, take a picture of the defective item and send it to info@brilliante.no
If the item is defective, you will receive a full refund.

CAN I EXCHANGE FOR ANOTHER ITEM?

No, unfortunately. If you want a different item, you will need to place a new order.

HOW DO I GET MY MONEY BACK?

Refund:

Contact us through our contact form, request a return label, and attach the return label to the package.
Send the item back by mail. The amount will be refunded to you as soon as the return is processed.

Payment by card: If you paid by card, the money will be refunded directly back to the same card.

Payment via Klarna: If you paid via Klarna, the money will be refunded through Klarna.